Shipping policy

Shipping Policy

At Clé Luxe Mode, we are dedicated to delivering your orders as swiftly and smoothly as possible. Please review our complete shipping policy below for detailed information on delivery methods, processing times, costs, and terms.

1. Domestic Shipping (United States)

Shipping Rates & Transit Times

We offer free shipping on eligible domestic orders as well as expedited upgrades at checkout:

Shipping Method Order Subtotal Transit Time Carrier
Standard Ground $69.00 and over 2–7 business days DHL
Standard Ground Under $69.00 2–7 business days (From $9.00) DHL

* Delivery timeframes represent transit times after your order has been fulfilled.

Order Cut-Off Times & Processing

  • Standard Ground Orders: Standard processing takes 1–2 business days. If you request customized or monogrammed items, please allow an additional 4 or more business days for crafting prior to shipment.
  • Expedited Orders (2-Day / Overnight / Saturday): Orders placed before 12:00 PM EST on a business day will ship the same day. Orders placed after 12:00 PM EST or on weekends/holidays will ship the following business day.
    Example: A 2-Day Shipping order placed on Thursday at 1:00 PM EST will ship on Friday and arrive on Tuesday.

2. International Shipping

We ship internationally to select countries using Passport, our trusted third-party international logistics partner.

  • Transit Time: Most international orders arrive within 8–14 business days following fulfillment.
  • Shipping Rates: International rates are calculated dynamically at checkout based on destination, weight, and selected speed.
  • Customs Processing: Please note that international shipments may occasionally experience unexpected customs inspection delays beyond our control.

Customs & Import Duties Policy

Every so often, extra customs duties, import tariffs, or local taxes may apply upon arrival in your destination country. If you incur these fees, we’ve got you covered:

  1. Pay the required duties/taxes to your local customs office to clear your package.
  2. Email a clear photo or PDF copy of the customs duties receipt to cleluxemode01@gmail.com.
  3. Upon receiving your receipt, our customer care team will process a full refund of those duties back to your original payment method within 3–5 business days.

3. Pre-Orders & Pre-Sale Items

  • Shipment Timing: If your order contains a pre-order or pre-sale item, the entire order will ship together once the pre-sale item becomes available in stock (on or around the estimated shipping date indicated on the product page).
  • No Split Shipments: We currently do not support split shipments. To avoid delaying in-stock items, we strongly recommend placing separate orders for in-stock and pre-order items.

4. Address Requirements & Restrictions

  • P.O. Boxes & Military Addresses: Expedited (FedEx) and International shipments cannot be delivered to P.O. Boxes, APO, or FPO addresses. Standard domestic shipping requires a complete, valid street address.
  • Please ensure your shipping details are fully verified before completing your purchase.

5. Order Tracking & Status Updates

  1. Order Confirmation: Once your payment is completed, you will receive an automated confirmation email with your order details.
  2. Order Fulfillment: Our team will begin processing your order immediately. You can view progress anytime via the "Track Order Details" link in your confirmation email or through your store account.
  3. Shipping Notification: Once your package leaves our fulfillment facility, a second email containing your carrier tracking number will be dispatched.

6. Package Protection & Risk of Loss

Shipped Shield (Optional Protection)

To protect your order against loss, theft, or damage during transit, we offer Shipped Shield at checkout. If your package experiences any delivery issues and you added Shipped Shield to your order, please report it through our Shield Center. Upon quick verification, a replacement or immediate refund will be issued.

Risk of Loss

All products purchased from our website are transported by independent carriers not affiliated with or directly controlled by Clé Luxe Mode. Title to the products and the risk of loss pass to you upon our delivery of the items to the designated logistics carrier.

7. Customer Support

If you have any questions or concerns regarding your order status, transit delays, or shipping policies, our support team is happy to assist!

  • Email: cleluxemode01@gmail.com
  • Response Time: We aim to respond to all inquiries within 24 business hours on weekdays, and within 48 hours during weekends, public holidays, or peak promotional periods.