Privacy policy

Effective Date: January 1, 2026

At Clé Luxe Mode, we respect and value your personal information and privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, browse products, place orders, contact us, or use our services.

1. Scope of This Policy

This Privacy Policy applies to all personal information collected and processed through this website and related online services. Depending on your region, additional privacy rights may apply.

2. Information We Collect

We may collect the following categories of information:

(1) Information You Provide Directly

Full name
Email address
Phone number
Shipping and billing address
Order and payment details
Customer support communications, inquiries, and feedback
Information submitted when subscribing to newsletters or participating in promotions

(2) Information Collected Automatically

IP address
Device information, browser type, and operating system
Browsing activity, page paths, time spent on site, and click behavior
Cookies, pixel tags, and similar tracking technologies

(3) Information from Third Parties

Payment status confirmation from payment gateways
Delivery status from logistics and shipping carriers
Interaction metrics from analytics and advertising platforms

3. How We Use Your Information

We use your personal information for the following business purposes:

To process orders, payments, fulfillment, shipping, and refunds.
To communicate order statuses, delivery updates, and policy notifications.
To respond to customer service inquiries and return/exchange requests.
To improve website performance, user experience, and product selection.
To send promotional offers, news, and brand updates (where permitted by law).
To prevent fraudulent transactions and manage security risks.
To comply with legal obligations and regulatory requirements.

4. Sharing Your Information

We do not sell your personal information. We may share relevant information with third parties under the following circumstances:

Service Providers: Payment processors, logistics/shipping partners, website hosting, analytics, and marketing platforms to support store operations.
Legal & Safety Requirements: When required by law, subpoena, judicial proceeding, or to protect our rights and property.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep items in your shopping cart, analyze site performance, and deliver personalized experiences. You can control cookie preferences through your web browser settings, though disabling cookies may affect certain website features.

6. Marketing Communications

If you subscribe to our email updates, you may unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email. Please note that unsubscribing will not affect transactional emails regarding your orders or account updates.

7. Data Retention & Security

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., accounting, tax, or legal obligations). While we implement industry-standard administrative and technical security measures, no transmission over the internet is completely 100% secure.

8. Your Rights & California Residents Notice

Depending on your location (including California and other applicable jurisdictions), you may have the right to access, correct, update, or request deletion of your personal data. To exercise these rights, please contact us at cleluxemode01@gmail.com.