Refund policy

Return & Exchange Policy

At Clé Luxe Mode, customer satisfaction is our top priority. We offer a 30-Day Return & Exchange Policy along with a 100-Day Quality Promise to ensure you shop with complete confidence.

1. 30-Day Standard Returns & Exchanges

Registered customers are eligible to return or exchange eligible items within 30 days of receiving their order (14 days for non-registered guest accounts), provided the items are in legitimate, unworn, unwashed, and original condition with all tags attached.

Exchanges

Direct exchanges are available for the exact same item (at the same purchase price) in a different size or color. Once your returned item is received and inspected at our facility, your new item will be processed and shipped promptly.

How to Initiate a Standard Return or Exchange

  1. Sign in to your Clé Luxe Mode account and navigate to 'My Returns' (or click 'Start A Return' on our website).
  2. Click 'Request New Return' and select the order containing the item(s) you wish to return.
  3. Select the item(s), specify the reason for return, select your desired resolution (Return or Exchange), and submit your request.
  4. Print the provided prepaid return shipping label (e.g., UPS) and enclose your RMA slip inside the package.
  5. Attach the return label securely to the outside of your package and drop it off at your local UPS authorized drop-off location.

2. 100-Day Quality Promise

We stand behind the craftsmanship of our products. If your item exhibits manufacturing defects or quality issues within 100 days of delivery, you are fully covered under our Quality Promise guarantee.

Eligible Quality Issues

Non-human-caused seam openings, stitching defects, abnormal loose threads, or obvious workmanship defects confirmed upon customer service review.

Resolution Priority

Approved quality claims will prioritize a free replacement or reshipment. If a replacement cannot be provided (e.g., out of stock), a full refund or return solution will be offered.

How to Submit a Quality Claim

  1. Go to our Start a Quality Claim page.
  2. Enter your order number, full name, and the email address used when placing the order.
  3. Select the defective item(s) and choose the appropriate issue type.
  4. Upload clear photos showing:
    • Full view of the item
    • Close-up photo of the defect/issue
    • Photo of the care label / wash label
  5. Submit your claim for our Customer Care team to review. If approved, detailed instructions and a return label (if required) will be provided separately.

3. Review & Response Timelines

  • Initial Response Time: Within 24 business hours on regular working days.
  • Weekends & Peak Holidays: Within 48 hours.
  • Claim Processing: Claims with complete photos and information are generally evaluated within 1–2 business days.

4. Need Assistance?

If you have any questions or need help submitting a return or claim, please reach out to our Customer Service team: