Service After Delivery

100-Day
Craftsmanship
Promise

A defined review process for workmanship issues that become visible during the first 100 days after delivery.

Start a Quality Claim
Why It Exists

Craftsmanship should remain accountable after the parcel arrives.

Natural fibers respond to wear, care, and the environment. Those normal changes are distinct from a construction problem. The 100-Day Craftsmanship Promise creates a clear way to assess that difference and provide a practical remedy when the issue is attributable to workmanship.

Its purpose is to keep the review consistent: the same evidence requirements, the same response targets, and a remedy matched to the confirmed issue and available inventory.

Coverage

What is covered

Workmanship issues within 100 days of delivery.

Non-accidental seam opening

A seam separates under normal use without a cut, snag, excessive force, or alteration.

Stitching failure

Construction stitching releases or fails in a way that prevents normal use of the garment.

Abnormal loose threads

Loose construction threads that indicate a workmanship problem rather than ordinary surface fibers.

Clear construction defect

An evident workmanship problem confirmed through the submitted photographs and order information.

How a Claim Works

Evidence first. Remedy after review.

01

Submit the order

Provide the order number, order email, full affected item and preferred resolution.

02

Document the issue

After submission, reply to our email with a full-item image, a close-up of the issue and the care label. Additional photos or a short video may be requested.

03

Customer Care review

Complete claims are generally reviewed within 1-2 business days. The initial response target is 24 business hours on working days or 48 hours on weekends, holidays, and peak periods.

04

Resolution

Approved claims prioritize replacement or reshipment. If that is not practical, a return or refund may be offered.

Service Boundaries

What the promise does not cover.

  • Normal wear, friction, pilling, or expected changes in natural fibers.
  • Snags, cuts, holes, stains, burns, pet damage, or other accidental damage.
  • Damage caused by washing, drying, ironing, storage, or cleaning that conflicts with the care label.
  • Alterations, repairs, or modifications performed by the customer or a third party.
  • Fit, size, color, or preference concerns after the 30-day return window.
  • Claims without matching order information or sufficient evidence to assess the issue.
The promise addresses workmanship. It does not replace care instructions, accident coverage, or the standard 30-day return policy for preference and fit decisions.
Coverage begins on the delivery date and ends 100 calendar days later. Approval and remedy depend on the evidence, the nature of the issue, available inventory, and applicable law. This promise does not limit rights that cannot be excluded under applicable consumer law.
Ready to Submit

Use the order email. No account login required.

Start the claim with the order details. Customer Care will then request the photographs needed for review.

Start a Quality Claim
Customer Care

Questions before submitting?

Email info@cleluxemode.com with the order number and a short description of the issue.

Email Us